User Privacy Policy
Welcome to MaxWin. This Privacy Policy explains how we collect, use, store and protect the personal information you give us when you create an account, place wagers or use our services. We take privacy seriously and aim to be clear about what data we hold, why we process it and how you can manage your information.
Types of data we collect
Personal data
We collect information you provide directly - for example your name, date of birth, email address, contact details and identity documents if verification is required. Account credentials, payment wallet addresses and any communication you send to our support team are also treated as personal data.
Technical data
We automatically collect technical information when you use the site - device type, browser, IP address, device identifiers, operating system, and basic geolocation. This helps us maintain service stability and detect suspicious activity.
Transactional data
Transactional records include deposits, withdrawals, bets, game history and bonus activity. We store transaction metadata necessary for account management, payments and compliance checks.
How we use your information
We use data to operate accounts, process deposits and withdrawals, provide customer support, improve the service and detect fraud or abuse. Data also supports security measures, responsible gaming controls and regulatory or legal obligations where applicable. Aggregated, anonymized data may be used for analytics and product improvement.
Data protection practices
We protect data using technical and organizational measures such as encryption in transit, access controls and periodic security reviews. Access to personal data is limited to authorized personnel and service providers who need it to perform their duties. Where verification is required we may ask for additional documentation to confirm identity.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable essential site functions and measure performance. Some cookies are strictly necessary, while others support analytics or optional features. You can manage or block cookies through your browser settings, but blocking some cookies may affect site functionality.
Your rights
You have rights over your personal data, including the right to access, correct, delete or restrict processing. You may also object to certain processing, request data portability or withdraw consent where processing relies on consent. To exercise these rights, use your account settings or contact our support channels through the site.
Access, correction and deletion of data
You can review and update many account details by logging into your profile. For deletion requests or complex changes we may require identity verification to protect your account. We aim to respond to valid requests promptly using the channels available in your account.
Information sharing and third parties
We may share data with service providers who support operations - payment processors, fraud prevention, identity verification and hosting providers. We may also disclose information to comply with legal obligations or to protect our users and systems. Shared data is limited to what is necessary and treated under confidentiality agreements.
Privacy policy updates
We may update this policy from time to time. When changes occur we will publish the revised policy on the site with an effective date. Please check this page periodically to stay informed about how Max Win processes your personal information.