Terms and Conditions
These Terms and Conditions describe the rules that apply when you use MaxWin. They explain the relationship between us and our players, outline account responsibilities, and set out how promotions, deposits and withdrawals work. By using the platform you agree to comply with these rules and any applicable verification or security checks.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Do not share your login credentials or allow others to access your account. We may suspend, restrict or close accounts that show suspicious activity, multiple accounts from the same person, or breaches of these Terms. We reserve the right to request additional information to verify identity before processing withdrawals or changing account details.
Eligibility requirements
Access to the platform is available only to users who meet applicable legal age and eligibility requirements. We may refuse registration or block access where local law or our policies prohibit participation. You must provide truthful personal information during registration and promptly update any changes. Failure to verify your identity when requested can result in account limits or suspension.
Acceptable platform use
Use the site in good faith and for lawful purposes only. Prohibited behaviour includes fraud, money laundering, account abuse, use of automated tools to interact with games, collusion, bonus manipulation, and attempts to bypass geographic or payment restrictions. Abusive, harassing or illegal activity towards staff or other players is not permitted. Breaches may lead to bet voiding, withheld funds, account closure and reporting to relevant authorities.
General bonus and promotion rules
Promotions, bonuses and free spins are subject to specific terms displayed in the offer details. Typical rules cover minimum qualifying deposits, wagering requirements, maximum bet limits during playthrough, and eligible games. Unless otherwise stated, bonus funds and winnings from bonuses may be subject to wagering before withdrawal. We publish current offer rules in your account; always check an offer's terms before claiming it.
Deposits and withdrawals
We accept the payment methods shown in your cashier. Minimum deposit and withdrawal amounts are displayed in the account area. Withdrawals may be subject to verification checks, and we will not process withdrawals until identity and source-of-funds checks are complete where required. Network or processing times depend on the chosen payment method. Fees, limits and processing times will be provided at the point of transaction where applicable.
Dispute resolution
If you have a complaint about your account, a game result or a payment, contact our support team. We aim to acknowledge enquiries promptly and investigate disputes fairly. If an issue cannot be resolved directly, we will explain available next steps. Our decision will be based on account records, game logs and applicable policies.
Updates to terms and conditions
We may update these Terms periodically. When changes are made we will publish the revised Terms on the site and notify users through account messages or other reasonable means. Continued use of the site after notification constitutes acceptance of the updated Terms. For any questions about these rules contact [email protected].
Additional information
We operate under licence ALSI-202508040-FI2 issued by Anjouan Gaming / Anjouan Offshore Finance Authority (AOFA). For everyday account queries and guidance on responsible play, Max Win provides support channels and controls where available; contact us if you need limits, time-outs or self-exclusion options.